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Each time you visit a hospital, physician, dentist, or other healthcare provider, a record of your visit is

made. Typically, this record contains your symptoms, examination and test results, diagnoses, treatment, and a plan for future care or treatment. This information often referred to as your health or medical record, serves as a basis for planning your care and treatment and serves as a means of communication among the many health professionals who contribute to your care. Understanding what is in your record and how your health information is used helps you to ensure its accuracy, better understand who, what, when, where, and why others may access your health information, and helps you make more informed decisions when

authorizing disclosure to others.


Unless otherwise required by law, your health record is the physical property of the healthcare practitioner or facility that compiled it. However, you have certain rights with respect to the information.

You have the right to:

1. Receive a copy of this Notice of Privacy Practices from us upon enrollment or upon request

2. Request restrictions on our uses and disclosures of your protected health information for

treatment, payment and health care operations. This includes your right to request that we not disclose your health information to a health plan for payment or health care operations if you have paid in full and out of pocket for the services provided. We reserve the right not to agree to a given requested restriction.

3. Request to receive communications of protected health information in confidence.

4. Inspect and obtain a copy of the protected health information contained in your medical and

billing records and in any other Practice records used by us to make decisions about you. If we maintain or use electronic health records, you will also have the right to obtain a copy or forward a copy of your

electronic health record to a third party. A reasonable copying/labor charge may apply.

5. Request an amendment to your protected health information. However, we may deny your

request for an amendment, if we determine that the protected health information or record that is the subject of the request:

• was not created by us, unless you provide a reasonable basis to believe that the originator of the

protected health information is no longer available to act on the requested amendment;

• is not part of your medical or billing records;

• is not available for inspection as set forth above; or

• is accurate and complete.

In any event, any agreed upon amendment will be included as an addition to, and not a replacement of,

already existing records.

6. Receive an accounting of disclosures of protected health information made by us to individuals

or entities other than to you, except for disclosures:

• to carry out treatment, payment and health care operations as provided above;

• to persons involved in your care or for other notification purposes as provided by law;

• to correctional institutions or law enforcement officials as provided by law;

• for national security or intelligence purposes;

• that occurred prior to the date of compliance with privacy standards (April 14, 2003);

• incidental to other permissible uses or disclosures;

• that are part of a limited data set ( does not contain protected health information that directly

identifies individuals);

• made to patient or their personal representatives;

• for which a written authorization form from the patient has been received

7. Revoke your authorization to use or disclose health information except to the extent that we have

already been taken action in reliance on your authorization, or if the authorization was obtained as a condition of obtaining insurance coverage and other applicable law provides the insurer that obtained the authorization with the right to contest a claim under the policy.

8. Receive notification if affected by a breach of unsecured PHI


We are required to maintain the privacy of your health information. In addition, we are required to provide you with a notice of our legal duties and privacy practices with respect to information we collect and maintain about you. We must abide by the terms of this notice. We reserve the right to change our practices and to make the new provisions effective for all the protected health information we maintain. If our information practices change, a revised notice will be mailed to the address you have supplied upon request. If we maintain a web site that provides information about our patient/customer services or benefits, the new notice will be posted on that Web site.

Your health information will not be used or disclosed without your written authorization, except as

described in this notice. The following uses and disclosures will be made only with explicit authorization

from you: (i) uses and disclosures of your health information for marketing purposes, including subsidized treatment communications; (ii) disclosures that constitute a sale of your health information; and (iii) other uses and disclosures not described in the notice. Except as noted above, you may revoke your authorization in writing at any time.


If you have questions about this notice or would like additional information, you may contact our Privacy

Officer at the telephone or address below. If you believe that your privacy rights have

been violated, you have the right to file a complaint with the Privacy Officer at Better Way Primary Care or with the Secretary of the Department of Health and Human Services. The complaint must be in writing, describe the acts or omissions that you believe violate your privacy rights, and be filed within 180 days of when you knew or should have known that the act or omission occurred . We will take no retaliatory action against you if you make such complaints.

The contact information for both is included below.

U.S. Department of Health and Human Services

Office of the Secretary

200 Independence Avenue, S.W.

Washington, D.C. 20201

Tel: (202) 619-0257

Toll Free: 1-877-696-6775


Better Way Primary Care

Privacy Officer

191 Main St Suite 213 Wareham Ma 02571

(P) 508-789-6399

(F) 508-389-4260

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